Why Android phone communication process stops and how to fix the error.
A mobile phone is an indispensable device that must always be ready to perform various operations. However, when the gadget needs to perform the simplest task (making a call), an error may appear on the screen stating that the device’s com.android.phone process has terminated. It’s not just the Phone app that’s having issues, but other apps as well, so you need to get to the root of the problem as soon as possible.
Cause of the “com.android.phone” error
“com.android.phone” is the system name of the pre-installed phone application. The appearance of this type of error, with the message that the process is not responding, means that the program is forced to close. This discomfort may be due to the following reasons:
- incorrect installation of software updates;
- Damage to system files;
- Short-term failures caused by viruses and other factors;
- cache storage overflowed;
- Software conflict due to incorrect date and time setting.
Therefore, the issue is software-based and can be resolved without having to contact a service center. However, it is not sure that you can get rid of the error quickly.
The causes explained above solve the problem. There is no single solution to the problem, but there are several methods to finally remove the “com.android.phone process has stopped” message from the screen.
Restart the mobile phone
The issue may have been caused by a short-term glitch due to RAM overflow. If so, the easiest way to fix the error is to restart the mobile phone:
- Hold down the power key.
- Wait for the menu to appear.
- Press the virtual “Restart” button.
If you wish, you can restart the device manually by selecting the “Power off” option in the menu and turning on the mobile phone by long pressing the power key. After restarting, the gadget should unload unnecessary processes from RAM, and the standard dialer will probably work in standard mode.
Clear phone app data
Since the error most often occurs when trying to run the preinstalled “Phone” software, it makes sense to “work” with this application. In particular, it is suggested to clear the cache and data of this application:
- Open device settings.
- Select “Phone”.
- Press the “Clear cache” button and then “Clear data”.
Note that pressing the first button deletes temporary files and the second button deletes permanent files. Therefore, you may not see previously saved numbers in internal memory when you restart the application.
To avoid losing your call list, transfer them to your SIM card beforehand or make a backup.
Clear SIM Menu app data
Not only the “Phone” application, but also the “SIM Menu” application affects the appearance of the com.android.phone process error. Therefore, to solve the problem, it is also necessary to clear the data of this utility:
- Run the gadget configuration.
- Open the “Applications” tab.
- Select “SIM card menu”.
- Press the “Clear cache” button and then “Clear data”.
If you cannot find the “SIM Menu” program in the list of available software, try searching for it in the “Standard applications” tab of your phone’s settings. He is most likely hiding there.
Remove and reinsert the SIM card
In addition to a mobile phone, the user needs a SIM card to make calls. Sometimes due to a faulty plastic component, the start of a standard bell fails. Therefore, it is advisable to remove the SIM card and put it back in its original place.
If there is no change, try removing the SIM card and launching the Phone app immediately. If it opens without a problem, the key to fixing the problem is in the SIM card. It should be replaced by contacting your carrier’s service center. They should be able to replace it for free.
Advice. Regardless of the condition of your SIM card, it is advisable to replace the plastic component at least every five years.
Disable automatic date and time
At the beginning of this article, we mentioned that one of the reasons for the error is that the date and time are not set correctly. There are many different factors that could have caused this error. You may have configured the settings manually and messed up for a few minutes. It is also possible that you made a mistake when automatically setting the date and time, in which case you will have to set the date and time yourself:
- Open phone settings.
- Go to “Date and time”.
- Set the correct values.
Remember that not only must the time on your phone be correct, but also the correct time zone for standard and third-party software to work properly. Check the settings again and, if necessary, disable the “Automatic detection of date and time” option by unchecking the corresponding menu option.
Disable automatic software update via Play Market
Slightly less frequently, mobile phone owners identify the operation of the application’s automatic update option as the cause of the problem. When the feature is enabled, the mobile device will always search for available networks, which may cause problems when starting the standard dialer. Therefore, it is recommended to proceed as follows:
- Click on your profile icon.
- Go to “Settings” then “Auto-update apps”.
You will now have to manually update all the programs installed on your mobile phone. However, canceling the auto-update feature may help to fix the “Phone” boot error. Check immediately if there has been a positive change. If everything is still the same, you can go back to the default settings and find an alternative solution to the problem.
Return to factory settings
No matter what kind of problem your cell phone is having, the surest way to fix it is to do a factory reset. This is a drastic measure that will erase all data, but at the same time the mobile device will also delete all data that has interfered with the Phone app:
- Open gadget settings.
- Go to “Restore and restart”.
- Press the “Reset Settings” button.
Note. To avoid file loss, you can back up your data through the “Restore & reset” settings section.
Unconfiguring is a time-consuming operation. After confirming your intentions, you will have to wait for a few minutes while the mobile phone restarts. Once it turns back on, you will see an authorization window in front of you, where you need to re-enter your Google account and, if necessary, restore deleted files (previous backup).